Join our automotive service team as a Service Writer, where your enthusiasm for customer service will drive success. In this vital role, you will serve as the key communicator between customers and technicians, ensuring a seamless flow of vehicle repairs and maintenance. Your approach will help customers understand their vehicle needs, provide accurate estimates, and promote additional services that enhance vehicle performance and safety. This position offers an exciting opportunity to be at the heart of automotive service, combining technical knowledge with customer care to deliver outstanding results.
Duties
Greet customers warmly, listen attentively to their vehicle concerns, and accurately document service requests
Prepare detailed repair orders and estimates using estimating software, ensuring clarity and transparency for customers
Communicate effectively with technicians regarding vehicle diagnostics, recommended repairs, and service timelines
Suggest additional services such as oil changes, tire rotations, alignments, and brake repairs to maximise customer value
Manage cash handling transactions securely and accurately while processing payments
Maintain ongoing customer communication to update on repair progress and clarify any questions or concerns
Collaborate with service technicians to ensure timely completion of repairs and high customer satisfaction
Skills/background needed
Strong customer service skills with the ability to communicate clearly and professionally
Ability to handle cash transactions accurately and responsibly
Valid driver’s license with a clean driving record
Willingness to learn automotive systems and repair processes
Full training will be provided—no prior automotive experience required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Local positions available.
Ready to get started? Submit your application below.