Roles: Service Writer
Contract length: Full Time, Permanent
Hours: Monday to Friday, 8am–5pm. Some rotating weekend availability may be required.
Rate: Competitive entry-level pay, details shared upon application.
Location: Local positions available. On-site, in-person role.
Skills/background needed: Valid driver’s license required. No prior service writing experience necessary—we provide full training on the job.
About the role
We’re looking for an entry-level Service Writer to join our team. In this role, you’ll be the key point of contact between customers and our technical team. You’ll listen to customer needs, communicate clearly with technicians, update customers on their service progress, and help verify warranties and prepare repair estimates.
This is a great opportunity to develop customer service skills and learn the service industry from the ground up. We’ll train you on all the systems and processes you need—no prior experience required.
What you’ll do
• Understand and document customer service needs
• Write clear repair orders
• Keep customers informed about their service status
• Develop estimates and verify warranty information
• Deliver excellent customer service in every interaction
• Learn to use standard service management systems as part of your training
What we offer
• Full training provided on all systems and processes
• Health insurance, dental, and vision coverage
• Paid time off
• Employee discount
• Supportive team environment
• Opportunity to build a career in customer service
If you’re organised, friendly, and ready to learn, we’d love to hear from you.
Ready to get started? Submit your application below.