Role: Technical Writer & Support Specialist
Contract length: Full Time
Location: Open to applicants worldwide
Rate: Competitive entry-level pay, details shared upon application.
Skills/background needed: Communication, technical writing, customer support, business analysis
Position Description:
We’re looking for someone who can bridge the gap between clients and our development team. In this role, you’ll manage user support requests, triage issues, maintain documentation, and help translate business needs into clear requirements and action items.
The ideal candidate communicates clearly, learns technical concepts quickly, produces high-quality written work, and builds strong relationships across both technical and non-technical teams.
Your Daily Responsibilities:
• Monitor and respond to user support requests via email, troubleshoot issues, and escalate to the development team when needed
• Maintain and update project documentation, including user guides, reports, and meeting summaries
• Capture meeting minutes, action items, and decisions using standard templates and documentation tools
• Support the development and documentation of business and technical requirements
• Participate in team meetings and collaborative sessions with stakeholders
• Perform quality assurance testing and provide feedback on user acceptance criteria
• Manage multiple tasks simultaneously while working with a distributed team
• Monitor and coordinate exception reports, identifying records that need updates and communicating with stakeholders
What You’ll Bring:
• Strong written and verbal communication skills
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Excellent organisational skills and the ability to multitask and prioritise effectively
• Willingness to learn technical concepts and tools on the job
• Ability to work collaboratively with teams across different locations
• Bachelor’s degree in business, information systems, or related field (preferred but not required)
Nice to Have:
• Familiarity with help desk support or IT service processes
• Experience with project tracking tools and collaboration platforms
• Knowledge of software development processes and Agile methodologies
• Experience with quality assurance testing
• Exposure to version control systems or collaborative development platforms
What We Offer:
• Full training provided – no prior experience necessary
• Fully remote position with flexible working arrangements
• Supportive team environment with opportunities to learn and develop new skills
• Comprehensive benefits package
• Clear pathways for career growth and development
• Access to professional development and training opportunities
• Inclusive workplace culture where your contributions are valued
This is an entry-level position, and we welcome applications from candidates looking to start or develop their career in technical writing and customer support. Full training will be provided to help you succeed in the role.
Ready to get started? Submit your application below.