We’re looking to expand our support department and hire a Customer Support Chat Agent to join our growing team.
In this role, you’ll handle incoming customer inquiries through chat while also reaching out proactively to maintain strong client relationships.
Clear, courteous communication is essential, and we prioritize candidates who demonstrate professionalism and subject matter expertise. Our support department manages various customer retention initiatives and delivers tailored solutions to address client requirements.
What you will be doing: Operating as a chat support specialist, you’ll access our chat platform to respond to routine customer questions about topics such as pricing, return procedures, and promotional offers. Comprehensive onboarding is included, and you can be ready to start within a single day of training.
Contract length: Flexible, open-ended arrangement
Rate: $30 per hour
Skills/background needed: Possess a computer, smartphone, or tablet capable of accessing website chat platforms and social media. Work comfortably without direct supervision. Follow detailed procedures and guidelines accurately. Dedicate a minimum of 10 hours weekly. Maintain a stable, high-speed internet connection.
Hours per week: Between 10 and 40 hours weekly
Location: Fully remote position (based in the United States preferred).
There’s considerable global interest in Customer Support Chat positions right now.
Interested candidates available to begin immediately are encouraged to submit an application.