About the role
We’re looking for a friendly, detail-oriented Chat Support Agent to join our growing customer service team. In this fully remote role, you’ll help customers via chat, email, and other channels while working in a fast-paced, supportive environment. No prior experience required – we provide full training to get you started.
What you’ll do
• Provide friendly and helpful customer support via live chat, email, and social media
• Respond promptly to customer questions and concerns
• Document customer interactions accurately using standard software tools
• Research customer accounts and policies to find effective solutions
• Suggest relevant products based on customer needs
• Share customer feedback and trends with your team
• Maintain organized records and spreadsheets for tracking and reporting
• Contribute ideas to improve the customer experience
Skills/background needed
• Strong written and verbal communication skills
• Typing speed of at least 40 WPM
• Attention to detail and accuracy
• Friendly, positive attitude with patience and composure
• Ability to manage multiple priorities and work independently
• Availability for evening and weekend shifts
• No prior customer service experience required – we’ll train you
What we offer
• Fully remote work from home
• Comprehensive on-the-job training
• Health, vision, and dental insurance
• 401(k) retirement plan with employer matching
• Paid time off and sick days
• Wellness benefits
• Equipment provided
• Supportive team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Open to applicants worldwide (fully remote)
Ready to get started? Submit your application below.