This fully remote position provides efficient and courteous customer service via chat and other contact center channels to determine needs and facilitate timely and appropriate support. You’ll deliver friendly and professional service to customers and internal team members, creating positive experiences through empathy, clear communication, and active listening.
What You Will Do
Receive and respond to customer inquiries via chat and other channels, resolving issues and complaints while building effective relationships with customers and internal contacts.
Demonstrate empathy and active listening to ensure customer needs are understood and addressed, fostering a positive experience.
Establish customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
Work within contact center standards and metrics, contributing to a collaborative culture by sharing best practices and identifying improvement opportunities.
Skills/background needed: High School Diploma or equivalent. One year of customer service experience (healthcare experience a plus, but not required). Excellent communication skills. Comfort with basic computer software and chat platforms. Bilingual skills are a plus.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time
Location: Work from home, open to applicants worldwide.
Ready to get started? Submit your application below.