About this role:
This is a fully remote position, open to applicants worldwide.
You’ll provide administrative support to a busy customer support team. No clinical experience required—you’ll handle incoming inquiries, assist with case documentation, and make sure information is organized and processed accurately. You’ll work independently, meet daily deadlines, and help route customer requests to the right people.
Key Responsibilities:
Answer and screen incoming calls and messages from customers and clients, routing them to the appropriate team member; assist with organizing case files and documentation; prepare routine correspondence; process requests and messages within 24 hours; monitor assigned communication queues; work collaboratively as part of a support team; complete assigned work each week; identify and report any patterns or issues you notice to management; maintain accurate and confidential records.
Skills/background needed:
High school diploma or equivalent; strong communication skills and a genuine desire to help customers; ability to work independently and meet deadlines; comfortable using computer systems and Windows environments; experience with Microsoft Word and Microsoft Excel (or willingness to learn); comfortable working in a paperless digital environment; professional phone manner and customer service mindset; ability to type at a reasonable speed; team player who follows policies and procedures; knowledge of data privacy and confidentiality practices.
Prior experience in customer support or administrative roles is helpful but not required. Full training will be provided.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing position.
Location: Open to applicants worldwide.
Ready to get started? Submit your application below.