We’re looking for a friendly and organised Chat Support Associate to join our team. You’ll be the first point of contact for our customers, helping them with inquiries, orders, and support requests via live chat.
What you’ll do:
• Respond to customer inquiries via live chat in a professional and timely manner
• Update customer records and process orders accurately
• Provide information about products, repairs, warranties, and parts to customers
• Handle customer requests and ensure their satisfaction
• Maintain clear documentation of all customer interactions
• Work collaboratively with team members to meet service targets
• Support colleagues by sharing knowledge and best practices
• Other tasks as assigned
Skills/background needed:
• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent organisational and time management abilities
• Comfortable using Microsoft Word, Excel, and PowerPoint
• Ability to multitask and prioritise in a fast-paced environment
• Customer service mindset and genuine desire to help
• Reliable and consistent attendance
• Ability to follow instructions and work as part of a team
Why this role is great for you:
No prior experience necessary – we provide full training on all the tools and systems you’ll use. You’ll work from home with a supportive team and have the opportunity to develop your customer service skills in a collaborative environment.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent
Location: Fully remote – work from anywhere
Ready to get started? Submit your application below.