Employment Status: Hourly, Full-Time, W2 Employee
Work Location: Remote, work from home
Work Schedule: Monday – Friday, flexible hours
Rate: Competitive entry-level pay, details shared upon application
Equipment: Provided
Benefits: Medical, dental, vision, life insurance, disability coverage, and paid time off
About the Role: We’re looking for a friendly, reliable customer support associate to make outbound calls to customers with pending account requirements. This is a support role, not sales — you’ll help customers understand what they need, answer straightforward questions, and keep their accounts moving forward. You’ll document every interaction accurately in our system to ensure nothing falls through the cracks.
What You’ll Do:
Make outbound calls to follow up on pending customer information and missing documents
Explain requirements clearly and help customers navigate their account portal
Leave professional voicemails and complete follow-up attempts
Answer common questions and escalate complex issues to the right team
Document all calls and customer commitments accurately
Keep to follow-up schedules and meet team productivity standards
Skills/Background Needed:
A professional, friendly phone manner with clear verbal and written communication
Confidence making high volumes of outbound calls
Ability to stay calm and persistent with customers who are unsure or frustrated
Strong attention to detail and careful documentation habits
Willingness to learn new software systems quickly
A reliable internet connection and a quiet, distraction-free workspace
Consistent attendance and punctuality
Preferred Experience: Customer service, call center work, or CRM system experience. Background in the insurance industry is a plus but not required — we provide full training on our process and systems for the right candidate.
Contract Length: Ongoing, full-time
Location: Open to applicants worldwide
Ready to get started? Submit your application below.