About the Role:
We’re looking for a compassionate, customer-focused Chat Support Representative to help our customers navigate their benefits and claims. You’ll connect with customers by listening to their needs, answering questions, and resolving issues with empathy and care. This is a great opportunity to make a real difference in people’s lives while working from home.
What You’ll Do:
• Listen actively to customer inquiries and provide thoughtful, helpful guidance
• Resolve customer issues efficiently and document all interactions
• Educate customers about their available resources and help them understand their options
• Anticipate customer needs and offer proactive solutions
• Work with team members and other departments to address service issues
• Maintain accurate records and follow company policies and procedures
What We’re Looking For:
• Empathy and strong communication skills
• A respectful, kind approach to every customer interaction
• Problem-solving ability and willingness to help
• Comfort multitasking in a fast-paced environment
• Basic computer skills and ability to work with online tools
• High-speed internet access (minimum 100 Mbps) for working from home
• Availability to work Monday to Friday, 7am to 7pm in your local time zone, with schedule flexibility
Experience You’ll Need:
No prior experience required. We provide full training and support for entry-level candidates. If you have previous customer service experience (whether in chat, email, or phone support), that’s a bonus—but not essential.
Education:
High school diploma, GED, or equivalent experience.
What You’ll Be Measured On:
• Customer satisfaction with the support you provide
• Your ability to resolve issues on the first contact
• Quality and accuracy of your customer interactions
• Reliability and attendance
What We Provide:
• Comprehensive onboarding and 7 weeks of full training
• Supportive team environment with ongoing coaching and mentoring
• All equipment and resources you need to work from home
• Opportunities for continuous learning and growth
• Medical, dental, and vision coverage
• Paid time off and wellness programs
• Retirement savings options
Role: Chat Support Representative
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Permanent, full-time
Hours: 40 hours per week, Monday to Friday, 7am to 7pm local time
Location: Fully remote—work from home
Ready to get started? Submit your application below.