About this role:
This is a fully remote, full-time position with flexible scheduling. You’ll work Monday to Friday during standard business hours, supporting customers through chat and messaging platforms. We provide 4 weeks of paid training to get you started.
What you’ll do:
• Screen incoming customer inquiries through chat, messaging, and other channels
• Resolve customer issues quickly and courteously, always keeping satisfaction in mind
• Handle requests for forms, information, and administrative support
• Update customer records with missing or outdated information as needed
• Communicate effectively with team members and supervisors about issues and solutions
• Manage appointment scheduling and cancellations where applicable
• Collect and verify information accurately
• Work collaboratively with your team to improve processes and productivity
• Participate in ongoing training and development
Skills/background needed:
• High school diploma or equivalent work experience
• 1+ years of customer service experience (or equivalent)
• Ability to learn and use software platforms quickly—no prior experience with specific systems required, we’ll train you
• Proficiency with Microsoft Word, Microsoft Excel (basic viewing and sorting), and email
• Strong communication skills, both written and verbal
• Excellent attention to detail
• Ability to multitask and manage time effectively
• Problem-solving mindset
• Must be 18 years or older
Preferred experience:
• Previous work in a customer service or clinical environment
• Experience with appointment scheduling systems
What we offer:
• Full paid training (4 weeks)
• Flexible, fully remote work arrangement
• Comprehensive benefits package
• Opportunities for growth and development into other roles
• Supportive team environment with clear guidance on success
Work setup requirements:
• Dedicated, quiet workspace separated from other living areas
• Reliable high-speed internet connection
• Ability to keep customer information secure and private
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, ongoing
Location: Open to applicants worldwide (fully remote)
We are an equal opportunity employer and welcome applications from all backgrounds. All candidates are required to pass a background check and drug screening before employment begins.
Ready to get started? Submit your application below.