Roles: Customer contact specialist handling inbound and outbound communications via phone, email, live chat, and secure messaging systems.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent position.
Location: Open to applicants worldwide. Work fully from home with flexible scheduling options.
Skills/background needed: High school diploma or GED required. No prior experience necessary – we provide full training. You should be organised, a good communicator, empathetic, and able to multitask across different systems. Strong attention to detail and the ability to listen carefully and respond with clarity are essential.
About the role
We’re looking for a dedicated and empathetic professional to join our customer contact team. You’ll handle communications with customers and stakeholders via phone, email, live chat, and secure messaging. Your day-to-day work includes researching inquiries, verifying information, resolving questions, and ensuring all interactions meet quality standards.
No healthcare experience is required – if you have 1–2 years of customer service background, that’s helpful but not essential. We’ll train you on everything you need to know.
What you’ll do
• Engage promptly and professionally with customers through inbound and outbound calls, emails, live chat, and other platforms, addressing their questions with empathy and accuracy.
• Listen carefully to concerns and provide clear, accurate information following established guidelines. Escalate complex issues to your team leader when needed.
• Document all interactions accurately in our case management system and share feedback on patterns to help improve processes.
• Work collaboratively with your team and supervisors to support colleagues, maintain a positive environment, and route issues to the right departments.
• Meet established performance targets including call quality, customer satisfaction, and adherence to schedules and quality standards.
What we offer
• Full training and onboarding to get you up to speed quickly.
• Mentorship and professional development opportunities.
• A supportive team environment where your contributions are valued.
• Flexible work-from-home arrangements.
• Comprehensive benefits package including health coverage, retirement matching, and vacation flexibility.
• Opportunities for career growth and skill development.
We welcome applications from people of all backgrounds. All qualified applicants will receive fair consideration for employment.
Ready to get started? Submit your application below.