About This Role
We’re looking for a dedicated Chat Support Specialist to join our customer success team. In this role, you’ll be the main point of contact for clients, making sure they get real, lasting value from our services. This is a proactive role where you’ll focus on preventing problems before they happen by aligning expectations early and providing consistent follow-through and support.
You’ll work closely with our support team to keep clients on track from day one through their long-term engagement with us.
Key Responsibilities
Client Onboarding
Participate in onboarding calls with clients and internal team leads, helping align on goals, expectations, and success metrics from day one. Walk clients through our strategic plan for their engagement so they have clear visibility into how they’ll be supported and elevated over time. Support clear communication standards and collaboration guidelines.
Relationship Management
Serve as the trusted advisor and main point of contact for your client portfolio throughout their engagement. Hold regular client check-in meetings to track how the engagement is progressing. Proactively reach out to clients when you spot a concern—don’t wait for it to become a problem.
Performance Monitoring & Coaching
Monitor client performance and partner with team leads on coaching when needed. Track and report key performance indicators that demonstrate the value we deliver to clients. Know when to escalate issues through the proper channels.
Problem Solving
Identify issues early and route them to the right owner. Collaborate across departments to resolve client challenges before they escalate.
Feedback & Improvement
Bring client feedback back to the team to help us keep improving our services. Stay current on industry trends and best practices.
Skills/background needed
Experience in account management, customer success, or a similar client-facing role (5+ years preferred but entry-level candidates with transferable customer service experience are encouraged to apply). Working knowledge of CRM and project management tools is helpful but full training will be provided. Excellent communication and interpersonal skills—you’re comfortable reaching out when something needs to be addressed. Strong problem-solving instincts and the ability to work independently while staying closely connected to a remote team. A genuine commitment to delivering a great client experience.
Rate
Competitive entry-level pay, details shared upon application.
Contract length
Full-time, permanent role
Location
Open to applicants worldwide. This is a fully remote position—work from home or anywhere with a reliable internet connection.
What we offer
100% remote work with flexible scheduling. Full training and onboarding provided to help you succeed from day one. Opportunities for career growth as the company expands. A supportive, collaborative team environment. The chance to make a meaningful, visible impact on client success.
Ready to get started? Submit your application below.