About The Role:
As a Chat Support Specialist, you will be responsible for making outbound calls to patients to enroll them into services. You will also educate patients on clinical and social resources available to them through their health plan. The ideal candidate will possess excellent verbal communication skills, empathy, and the ability to establish rapport with patients and families over the phone.
What you’ll do:
• Conduct high volume outbound calls to patients to provide information and education about services and resources
• Support patients by answering their questions, addressing their concerns, and providing guidance on how services can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Manage inbound calls from potential patients
• Participate in training and development opportunities to stay current on industry trends
Who you are:
• Fluent in Spanish and English
• Strong, empathetic communication skills
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Internet-connected and able to work remotely
• Available to work Monday-Friday during standard business hours
No prior experience is required. Full training will be provided to help you succeed in this role.
Bonus points if you have:
• Experience in outreach, enrollments, or prospecting
• Experience working in a fast-paced environment
• Ability to tackle new challenges and problems
Why join:
You’ll work with a supportive team in a mission-driven environment where you can learn, grow, and be challenged. We value diverse perspectives and create an inclusive workplace where all employees are respected.
Benefits:
• Comprehensive health, dental, and vision coverage
• Flexible spending options
• Retirement programme
• Paid time off
• Fully remote work flexibility
• Performance-based bonuses and growth opportunities
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time
Skills/background needed: Bilingual (Spanish and English), phone communication, customer service mindset, ability to work independently
Location: Remote, open to applicants worldwide.
Ready to get started? Submit your application below.