We’re hiring someone to support customers and help them get the most value from our software. We’re looking for an effective communicator who can solve customer issues and engage our community across multiple channels. You’ll split your time between helping users solve real issues and creating content that builds relationships with our audience.
This is an in-person role based at our workplace. We value proactive individuals who thrive on building relationships and solving problems. If you’re empathetic, curious about technology, and enjoy turning customer feedback into better solutions, we’d love to hear from you.
What You’ll Do
Handle customer inquiries across various channels (email, live chat, help desk, social messages), troubleshoot software issues, and resolve or escalate as needed.
Conduct live video demonstrations and tutorials to help users understand our products.
Onboard new users and create video content about product updates.
Maintain clear, empathetic, and timely communication with customers at all times.
Create, publish, and schedule social media posts across platforms, aligned with our content calendar and brand voice.
Monitor social channels for mentions, questions, and feedback; respond and route issues when appropriate.
Maintain and expand documentation with clear how-to guides, release notes, and troubleshooting resources.
Track and report on support metrics (response time, resolution time, customer satisfaction) and social media performance (engagement, reach, follower growth).
Monitor social conversations, moderate community discussions, and share customer insights with internal teams.
Create short-form written and video content, and coordinate with marketing on campaigns.
Participate in product releases and help draft customer-facing announcements and release notes.
Suggest and implement process improvements to increase team efficiency.
What You’ll Bring
Strong written and verbal communication skills with genuine empathy for customers and a problem-solving mindset.
Ability to explain technical concepts in simple, clear language.
Comfort learning new software and troubleshooting technical issues.
Experience with social media platforms and basic content creation (writing, images, short-form video).
Ability to manage multiple channels and time-sensitive requests while staying organised.
Confidence and reliability working independently, with strong teamwork skills.
Proficiency with Microsoft Word, Microsoft Excel, and email platforms.
A genuine passion for helping others and making a positive impact through your work.
Nice to Have
Experience with community platforms and online forums.
Basic knowledge of project tracking tools.
Familiarity with product analytics.
Why Join Us
We’re a growing team dedicated to creating positive impact through our products. You’ll work with supportive colleagues who value good judgment, communication, and accountability. We offer a collaborative environment where your ideas matter and you can develop your skills across customer support and content creation.
Benefits
Health insurance: Comprehensive medical coverage
Dental insurance: Covered
Vision insurance: Covered
Paid time off: Competitive entry-level package
Flexible schedule: Work-life balance supported
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, permanent role
Skills/background needed: Entry level – no prior experience required. Full training will be provided.
Location: Local positions available.
Ready to get started? Submit your application below.