Roles: Provide customer support and troubleshooting to clients via chat, email, and support portal. Help customers with software implementation, usage questions, and technical issues. Work with a supportive team to resolve problems quickly and escalate complex issues when needed.
What you’ll do:
• Respond to customer inquiries received through chat, email, and support portal with accuracy and care
• Log, update, and close support tickets in a timely manner
• Research and resolve customer technical questions working under supervision
• Maintain detailed records of customer interactions and resolutions
• Participate in online training sessions to stay up-to-date with product knowledge
• Escalate issues based on severity and urgency to meet service standards
• Assist with data collection and documentation as needed
Skills/background needed:
• No prior technical support experience required – full training will be provided
• Basic knowledge of Windows operating systems is helpful but not essential
• Comfortable using Microsoft Office (Word, Excel, Outlook)
• Familiarity with Zoom, team chat apps, and web browsers
• Strong written and verbal communication skills
• Ability to stay organised and manage multiple tasks
• Self-motivated and eager to learn new skills quickly
• Patient, professional, and customer-focused approach
• Ability to work flexible hours and adapt to changing priorities
Contract length: Full-time, ongoing
Rate: Competitive entry-level pay, details shared upon application.
Location: Fully remote – work from home.
This is a great opportunity to start a career in customer support with comprehensive training and a supportive team environment. You’ll develop valuable technical and communication skills while helping real customers solve their problems.
Ready to get started? Submit your application below.