About the role: We’re seeking a detail-oriented and customer-focused professional to join our student accounts support team. This is a full-time position based on-site where you’ll handle day-to-day customer service operations, including student billing inquiries, account support, and financial assistance guidance. You’ll interact with customers via phone, email, online chat, and in person, ensuring every interaction is professional and helpful.
What you’ll do:
• Provide excellent customer service to students and families across multiple channels (chat, phone, email, and in-person)
• Assist with billing inquiries, account management, and collections processes
• Handle office reception duties and general administrative support
• Learn and follow established processes and systems
• Work collaboratively with team members to meet daily targets and deadlines
• Maintain accuracy and attention to detail in all communications and records
Skills/background needed:
• Strong written and spoken communication skills
• Ability to multitask and prioritise in a fast-paced environment
• Willingness to learn new software systems and processes
• Problem-solving mindset and adaptability
• Professional demeanor and customer service focus
• Experience in a high-volume office environment is helpful but not required
• No prior experience necessary – we provide full training
What we offer:
• Competitive entry-level pay, details shared upon application
• Full training and onboarding provided
• Flexible work schedule options available
• Supportive team environment
• Professional development opportunities
• Relocation support available
Contract length: Full-time, permanent
Location: On-site position. Local candidates preferred; relocation support available.
Ready to get started? Submit your application below.