Role: Chat Support Specialist
Contract length: Part Time
Location: Open to applicants worldwide
Rate: Competitive entry-level pay, details shared upon application.
About the role:
You will support patients by handling rescheduling and cancellation inquiries through chat and phone communication. As a Chat Support Specialist, you’ll work alongside a dedicated team to ensure patients receive timely, accurate information about their appointments. You’ll manage incoming patient questions, navigate scheduling updates, and handle situations with empathy and professionalism.
What you’ll do:
Monitor and respond to patient rescheduling requests within agreed timeframes using chat and communication tools. Provide accurate appointment and scheduling information to patients in a clear, friendly manner. Handle cancellations and explore alternative scheduling options with patients. Resolve common patient inquiries independently and know when to escalate more complex issues. Manage challenging conversations with patience and courtesy, finding solutions that work for everyone. Input and organize patient information accurately in our system. Follow all data privacy and confidentiality guidelines to keep patient information secure.
Skills/background needed:
High school diploma or equivalent. Fluent in English with strong written and verbal communication skills. Comfortable handling inbound and outbound chat and phone conversations. Basic computer skills including Microsoft Word, Microsoft Excel, email, and chat platforms. Ability to stay calm and professional when customers are frustrated. Strong attention to detail and ability to follow instructions carefully. Reliable and punctual. A genuine desire to help patients and provide excellent service.
What we offer:
Full training provided with no prior experience necessary. Work from home flexibility. Supportive team environment focused on your success. Clear guidelines and protocols to help you do your job well. Opportunities to develop your customer service skills in a healthcare setting.
We’re looking for someone who is empathetic, professional, and committed to delivering a positive experience to every patient you interact with. If you’re reliable, detail-oriented, and ready to support patients in a meaningful way, we’d love to hear from you.
Ready to get started? Submit your application below.