We’re looking for a friendly and detail-oriented Chat Support Associate to join our team. In this role, you’ll provide helpful guidance to customers via live chat, email, phone, and social media. You’ll learn about our products, answer common questions, troubleshoot issues, and help customers find the right solutions for their needs.
What you’ll do:
• Respond to customer inquiries through live chat, email, phone, and social media• Answer questions about product features, performance, and how to use items correctly• Help customers troubleshoot common problems and find solutions• Educate customers on best practices, maintenance tips, and product care• Support our sales and dealer teams with product information• Resolve customer concerns professionally and with empathy• Work with different teams to understand customer feedback and improve our offerings• Keep up to date on our products and industry developments• Participate in product training and educational events as needed• Record customer conversations accurately in our systems• Other tasks as assigned
Skills and background needed:
• High school diploma or equivalent• Customer service or sales support experience (preferred but not required)• Strong problem-solving and troubleshooting skills• Excellent communication and listening abilities• Ability to stay calm and empathetic when helping frustrated customers• Comfortable using computers and learning new systems• Familiarity with data entry and customer support environments (or willingness to learn)• Industry certifications are a bonus, but not necessary• Ability to sit and work at a computer for extended periods• Occasional light lifting (up to 25 pounds) may be required• Willingness to attend training events and customer visits occasionally
What we offer:
Full training is provided – no prior product knowledge necessary. We’ll teach you everything you need to know. You’ll work with a supportive team in a fully remote environment where you can succeed and grow your customer service skills.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time, Permanent
Location: Work from home, fully remote
Ready to get started? Submit your application below.