Roles: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent
Skills/background needed: No prior experience required. Full training provided.
Location: Remote – work from home, fully flexible.
About The Role
We’re looking for friendly, patient, and detail-oriented individuals to join our customer support team as Live Chat Support Agents. In this role, you’ll be the first point of contact for customers reaching out via live chat. You’ll help them find answers, resolve issues, and feel heard and valued.
Your day-to-day will include:
• Responding to customer inquiries quickly and professionally via live chat
• Understanding customer needs and providing clear, helpful solutions
• Maintaining accurate records of all customer interactions
• Escalating complex issues to the appropriate team when needed
• Building positive relationships with customers through empathetic communication
• Contributing ideas to improve the customer experience
• Following company procedures and best practices
• Collaborating with your team to ensure consistent, quality support
What We’re Looking For
You don’t need years of experience—we’ll train you on everything. What matters most is your attitude and willingness to learn. Ideally, you’ll have:
• Excellent written communication skills – you’re clear, friendly, and easy to understand
• Basic computer skills and comfort using email, chat platforms, and web browsers
• Patience and empathy – you genuinely want to help people
• Ability to stay calm and focused, even when handling multiple chats
• Self-motivation and reliability
• A quiet, distraction-free space to work from home
Nice to have: Previous customer service experience, familiarity with CRM systems, or technical background.
What You’ll Get
• Comprehensive training programme to get you up to speed
• Flexible work-from-home environment
• Health and wellness benefits including medical, dental, and vision coverage
• Retirement savings plan with employer match
• Paid time off and open PTO policy
• Opportunities to develop skills and grow within the company
• Supportive, collaborative team environment
• Access to professional development resources
• Mentorship and career growth opportunities
Why Join Us
We invest in our people from day one. Our onboarding programme is designed to welcome you, support you, and set you up for success. We believe in learning continuously, promoting from within, and creating a workplace where you can truly thrive.
We are an equal opportunity employer and are committed to creating an inclusive workplace where all employees feel valued and supported.
Ready to get started? Submit your application below.