About the role:
We’re looking for a friendly and organised person to join our customer support team. You’ll help customers via live chat, answer their questions, and resolve any concerns they have. This is a fully remote position where you’ll work from home and be part of a supportive team.
What you’ll do:
• Respond to customer enquiries through live chat and provide friendly, helpful support
• Listen to customer concerns and work through solutions with patience and care
• Communicate clearly with customers about their needs and status updates
• Update internal records and documents accurately
• Handle a high volume of incoming messages and respond promptly
• Work with team members to ensure customers receive the support they need
• Think creatively to solve individual customer problems
• Assist with other tasks as needed to support the team
What we’re looking for:
• Excellent written and verbal communication skills
• Ability to stay organised and manage multiple conversations at once
• Strong attention to detail
• Friendly, patient approach to helping customers
• Ability to work independently in a remote environment
• Comfortable using computers and chat systems
• Willingness to learn and take on new tasks
• No experience necessary – we provide full training
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Hours: 40 hours per week. This role may occasionally require flexible scheduling including some evening or weekend availability.
Location: Work from home – fully remote. Open to applicants worldwide.
Benefits: Comprehensive training provided, paid time off, health and wellbeing support, and opportunities for growth within the team.
Ready to get started? Submit your application below.