We are seeking a dependable, motivated, and people-oriented part-time chat support specialist to join our team.
This position provides dedicated support during evenings and weekends. You will respond to new inquiries, listen carefully to each person’s circumstances, gather information needed for evaluation, and help qualified potential clients take the next step. Prior experience is not required. We provide full training on the role and all necessary systems.
This role is ideal for someone who enjoys talking with people, builds trust quickly, works well independently, and is motivated by helping others and achieving measurable goals. The position combines the confidence and goal-oriented mindset of a sales professional with genuine empathy, active listening, sound judgment, and excellent customer service skills.
Roles: Respond promptly and professionally to potential clients contacting us through phone, web forms, text, chat, referrals, and marketing campaigns. Conduct initial conversations using active listening and relationship-building skills. Determine whether inquiries may be a fit based on established criteria. Document all relevant information accurately. Build rapport and clearly communicate the value of our services. Guide qualified potential clients through the decision-making process. Send agreements and onboarding documents when authorized. Follow up with potential clients and unsigned contracts. Use professional persistence to reconnect with those who have not responded. Address common questions and concerns within the scope of the role. Collect necessary documentation for initial evaluation. Maintain accurate records of interactions and lead status. Escalate urgent or complex matters to appropriate leadership. Prepare clear handoff notes for matters requiring follow-up. Maintain strict confidentiality with sensitive information. Meet or exceed established performance targets. Identify opportunities to improve the potential client experience.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing part-time position
Schedule: Approximately 28 hours per week:
Friday: 5:00 p.m. to 9:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 9:00 a.m. to 9:00 p.m.
You must be available and responsive throughout each scheduled shift.
Skills/background needed: Experience in sales, inside sales, lead conversion, business development, customer service, or another client-facing role is preferred but not required. We especially value candidates who can build rapport quickly over the phone, work toward individual performance goals, and demonstrate strong follow-up skills. You should have excellent verbal and written communication skills, strong organizational and time-management abilities, and the capacity to manage multiple inquiries while working independently. Comfort learning and navigating multiple software platforms is essential. You will need reliable internet access and a private, professional workspace suitable for confidential conversations. Full training on all systems is provided. Prior experience in this specific field is not required.
Location: Fully remote work from home after successful completion of onboarding training. Open to applicants worldwide.
What we value: We value a collaborative, respectful, and accountability-driven culture. We believe exceptional results begin with exceptional client experiences, and that experience starts with the first interaction. Team members who listen with empathy, follow through on commitments, and confidently help qualified potential clients move forward are essential to our success. We also believe in continuous improvement and encourage team members to take ownership of their results, learn from feedback, and look for opportunities to strengthen their skills. All technology necessary to perform the role is provided.
Ready to get started? Submit your application below.