Are you fluent in Spanish or Portuguese and looking to start your career in customer support? We’re seeking a Customer Chat Support Associate to join our growing remote team. No prior experience necessary—we provide full training and support every step of the way.
The Role:
As a Customer Chat Support Associate, you’ll be the first point of contact for customers, guiding them through their support needs via chat, email, phone, and messaging apps. You’ll work in a fast-paced, collaborative environment where you’ll help solve customer problems, answer questions, and provide friendly, professional support. This is a great entry point to build a lasting career in customer service.
Your day-to-day will include:
• Learn our products, services, and policies to provide accurate and personalized solutions to customers
• Handle customer inquiries and concerns via chat, email, phone, and messaging platforms with speed, professionalism, and empathy
• Solve customer problems using provided software tools and by collaborating with your team
• Follow up on unresolved requests and escalate issues when needed
• Collect and share customer feedback to help the team understand trends and improve service
• Stay updated on new product features and company policies
• Support and mentor newer team members as you grow in the role
• Adapt to changes in processes and responsibilities as the company evolves
• Work flexible hours, including occasional weekends, when business needs arise
What We’re Looking For:
• Fluency in English and Spanish or Portuguese (required)
• Strong written and verbal communication skills
• Ability to communicate with empathy and cultural awareness
• Problem-solving mindset and willingness to take initiative
• Comfortable using team chat apps, email, and other digital communication tools
• Ability to stay flexible and adapt to change
• Positive attitude and enthusiasm for helping others
Contract length: Full-time, permanent role
Rate: Competitive entry-level pay, details shared upon application.
Location: Fully remote—work from home in any location worldwide. You’ll need to be available during business hours aligned with US Pacific Time.
What’s Included:
• Comprehensive training provided—no experience required
• Supportive, global team environment
• Opportunity to grow and take on new responsibilities
• Flexible remote work setup
This is a fantastic opportunity to launch your career in a welcoming, fast-growing environment where your contributions matter from day one.
Ready to get started? Submit your application below.