Introduction
We’re looking for an entry-level Customer Service Representative to join our remote team. In this role, you’ll be the main point of contact for our clients, helping them understand their digital marketing results and ensuring they receive excellent service. No prior experience required—we provide full training and support to help you succeed.
About the Role
As a Customer Service Representative, you’ll manage client relationships and guide them through digital marketing solutions. You’ll analyze performance reports, help clients understand key metrics, and collaborate with our internal team to ensure smooth service delivery. This is a fully remote position where you’ll work from home during standard business hours.
What You’ll Do
• Serve as the main point of contact between clients and our team, ensuring clear communication
• Read and explain digital marketing performance reports to clients in simple, easy-to-understand language
• Help clients understand how their campaigns are performing and suggest improvements
• Work with our internal team to make sure client goals match campaign results
• Attend weekly team meetings and check in regularly with clients
• Help identify opportunities to offer additional services to existing clients
Skills/Background Needed
• Computer proficiency and comfort learning new tools
• Strong attention to detail and excellent organizational skills
• Excellent written and verbal communication skills
• Ability to learn and explain digital marketing concepts (no prior experience necessary)
• Problem-solving mindset and willingness to help clients succeed
• Reliable availability during standard business hours
• A positive, customer-focused attitude
Experience Level
Entry level—approximately one year of related experience is preferred, but we welcome motivated candidates with minimal or no background in account management or digital marketing. Full training will be provided.
Rate
Competitive entry-level pay, details shared upon application.
Contract Length
Full-time, permanent position (40 hours per week)
Schedule
Monday to Friday, standard business hours. Camera on and available during work hours to support clients and team members.
Location
Fully remote—work from home anywhere.
What We Offer
• Full training and onboarding to prepare you for success
• Health, dental, and vision insurance
• Life insurance coverage
• 401(k) with employer match
• Paid time off and paid holidays
• Parental leave support
• Unlimited sick leave
• Paid volunteer and community service days
• Career growth opportunities and clear paths to advancement
• Flexible, supportive work environment
• Access to professional development resources
Why Join Us
We’re a growing team that values every team member’s contribution. We believe in investing in our employees’ growth and providing clear opportunities for advancement. If you’re eager to learn, passionate about helping clients succeed, and ready to build a career in customer service, we’d love to hear from you.
Ready to get started? Submit your application below.