About the Role:
We’re looking for a compassionate, customer-focused Customer Service Representative to join our team. You’ll help customers navigate their benefits and claims, answer questions, and resolve issues with care and respect. This is a fully remote position where you’ll make a real difference in people’s lives by providing clear guidance and thoughtful support.
What You’ll Do:
• Listen actively to customers and understand what they need
• Resolve customer questions and problems efficiently
• Help customers understand their options and available resources
• Think ahead to solve problems before they escalate
• Work with your team and other departments to find solutions
• Keep detailed, accurate records of all customer interactions
• Follow company policies and maintain confidentiality
How Your Work Will Be Measured:
• Customer satisfaction and feedback
• How often you resolve issues on the first contact
• Quality and accuracy of your customer interactions
• Attendance and reliability
What We’ll Provide:
• Full training programme lasting 7 weeks to set you up for success
• Ongoing coaching and mentoring support
• A supportive, inclusive team environment
• All equipment and resources you need to work from home
• Opportunities for continuous learning and growth
Skills/background needed:
• Demonstrated empathy and strong communication skills
• A respectful, kind approach to helping others
• Problem-solving ability and good judgment
• Ability to manage multiple tasks in a busy environment
• Basic computer skills
• High school diploma, GED, or equivalent experience
• High-speed internet access (minimum 100 Mbps)
• Willingness to work scheduled hours with some flexibility
Preferred:
• Previous customer service experience, especially in a contact center environment (calls, chats, or email)
• Experience with Microsoft Office
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, 40 hours per week
Work hours: Monday to Friday, between 7am and 7pm in your local time zone. Hours may vary periodically, with advance notice provided.
Location: Fully remote – work from home
Benefits:
This full-time position includes a comprehensive benefits package with medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programmes based on eligibility.
Ready to get started? Submit your application below.