About the role
We’re looking for a caring and organised Customer Service Representative to join our support team. You’ll help members by answering their questions, fulfilling requests, and resolving any issues that arise—via phone, email, and live chat. This is an entry-level position with full training provided, so no prior experience in this exact field is necessary. If you’re naturally helpful, patient, and enjoy solving problems for others, we’d love to hear from you.
What you’ll do
• Handle customer inquiries and requests through multiple channels (phone, email, chat)
• Educate members about their benefits and help them get the most value
• Research and resolve customer problems using available systems and resources
• Maintain accurate records and meet quality and productivity standards
• Show excellent customer service by staying patient, diplomatic, and member-focused
• Escalate priority issues and follow up to ensure customer satisfaction
• Be flexible and adaptable to changes in processes and procedures
Skills and background needed
• High school diploma or equivalent
• Excellent communication skills (written and verbal)
• Comfortable using Microsoft Office tools (Outlook, Word, Excel) and general computer programmes
• Ability to type quickly and accurately
• High energy, strong multi-tasking ability, and a genuine passion for customer service
• Patience, diplomacy, and strong problem-solving skills
• Fluency in Spanish is required
• 1 year of customer service experience is required
Preferred:
• Prior call centre experience
• College degree
• Background in health insurance or related industry
Contract length: Permanent, full-time
Hours: 10 AM – 7 PM ET (Monday–Friday), with a one-hour unpaid lunch break
Location: Fully remote – work from home
Rate: Competitive entry-level pay, details shared upon application
Benefits:
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) with employer matching
Why join us
You’ll work in a supportive environment where you’re trained to succeed. This is a permanent role with opportunities to grow your skills and build a real career in customer service. You’ll make a genuine difference in members’ lives by helping them understand their benefits and resolve their concerns.
Ready to get started? Submit your application below.