Are you a friendly communicator with strong customer service skills? We’re looking for a Customer Service Writer to join our team in an exciting role where you’ll make a real difference for our customers every day.
Position Overview:As a Customer Service Writer, you’ll be the key connection between our customers and our service team. You’ll handle customer inquiries, manage scheduling, and prepare clear written documentation—all while delivering friendly, professional service that keeps customers satisfied.
Key Responsibilities:
- Answer incoming calls and greet walk-in customers in a friendly and professional manner
- Schedule appointments while gathering customer information accurately
- Prepare, maintain, and close service orders with clear documentation
- Write detailed service estimates and explain options to customers
- Keep customers informed about service progress and availability
- Follow up proactively to ensure customer satisfaction
Skills/background needed:High school diploma or equivalent. Proficiency with Microsoft Word and Microsoft Excel. Strong listening and organizational skills. Ability to multitask and manage priorities independently. No prior experience required—full training will be provided. Ability to commute to the workplace daily.
Contract length:Full Time
Rate:Competitive entry-level pay, details shared upon application.
Location:Local positions available. On-site, in-person role.
What we offer:Health insurance, dental insurance, vision insurance, life insurance, and paid time off. Shift options include evening and overnight hours, Monday to Friday with weekends as needed.
Additional Requirements:Legal eligibility to work. Ability to meet the physical demands of the position. Successful completion of a pre-employment background check.
Ready to get started? Submit your application below.