Overview:
We’re looking for a Customer Success Associate to join our growing team. In this role, you’ll partner with customers to help them get the most value from our platform. You’ll manage customer relationships through implementation, ongoing support, and renewal—making sure every customer succeeds and stays with us for the long term.
This is a fully remote position, and no prior experience is required. We provide complete training to get you up to speed.
Responsibilities:
You’ll work closely with a supportive team of customer success professionals. Your day-to-day will include:
• Learn our product inside and out, becoming a trusted expert for customers
• Manage the full customer journey from onboarding through renewal
• Create and maintain customer success plans to track progress
• Monitor key metrics and proactively identify risks to renewal
• Work with customers to understand their goals and ensure our platform drives real value
• Partner across teams to solve customer challenges
• Identify opportunities to expand how customers use our platform
• Conduct regular check-ins with customer leadership to build strong relationships
• Meet targets for customer retention and growth
The focus here is on being proactive and strategic, not reactive firefighting. You’ll have a great support system around you, so you can concentrate on building genuine partnerships with customers.
Skills/background needed:
• No prior experience required—we train everyone
• Strong communication skills, both written and verbal
• Organised and detail-oriented
• Comfortable with basic spreadsheets and business software (Google Sheets, Zoom, etc.)
• Collaborative mindset and ability to work across teams
• Genuine interest in helping customers succeed
• Ability to manage multiple priorities and work independently
Rate:
Competitive entry-level pay, details shared upon application.
Contract length:
Full-time, permanent
Location:
Fully remote—work from anywhere
What we offer:
• Full training and onboarding from day one
• Supportive team environment with mentorship
• Flexible remote work arrangements
• Health and wellbeing support
• Opportunities to grow into more senior customer success roles
• Collaborative culture where your contributions matter
Ready to get started? Submit your application below.