We’re looking for a Customer Success Lead to join our growing team. In this role, you’ll work with our business partners to build long-term relationships, help them get the most value from our platform, and identify opportunities for mutual growth.
About the Team:
The Customer Success team is the primary point of contact for our business partners after the sale. We work closely with partners to optimize their performance, increase product adoption, and identify growth opportunities. The team also bridges connections across Analytics, Product, Marketing, and Technical teams to ensure our partners succeed.
What You’ll Do:
• Manage a portfolio of accounts across various industries and build strategic, long-term business relationships
• Handle contract renewals, pricing updates, and account expansions
• Develop proactive account management strategies to drive growth and expand partnership reach
• Analyze partner performance and recommend programmes to increase product adoption and optimise results
• Maintain strong relationship health to ensure both parties are gaining maximum value
• Work with cross-functional teams including Analytics, Technical, Marketing, and Product to improve offerings and solve partner challenges
Skills/background needed:
• 5+ years of experience in a customer-facing B2B role, preferably in a technology environment
• Experience negotiating and closing business contracts
• Strong customer relationship management skills, particularly with strategic accounts
• Experience managing cross-functional projects with attention to detail
• Excellent written and verbal communication skills, including the ability to present to stakeholders
• Strong analytical abilities to review performance data and report on programme impact
• Familiarity with CRM systems and business intelligence tools is a plus
• Knowledge of consumer finance, integrated software solutions, or e-commerce is helpful but not required
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time
Location: Open to applicants worldwide. This is a fully remote role—work from home or anywhere within your country of employment.
What We Offer:
• Fully remote work with flexibility to work from anywhere
• Comprehensive health care coverage including medical, dental, and vision
• Flexible spending allowances for technology, wellness, lifestyle, and family needs
• Competitive time-off allowance including vacation and holidays
• Employee stock purchase plan
• Supportive, inclusive team environment
• Full training and onboarding provided
We’re committed to creating an inclusive interview experience for all candidates, including those with disabilities. If you need any reasonable accommodations during the hiring process, please let us know.
Ready to get started? Submit your application below.