We are looking for a Customer Success Manager to join our growing team. In this role, you’ll be the main point of contact for customers after they sign on, guiding them through onboarding, implementation, and getting the most value from their purchase.
What you’ll do:
• Work with customers to understand their goals and help them succeed from day one
• Build relationships with different people across customer organisations and understand their needs
• Partner with internal teams including support, product, and engineering to solve customer problems
• Learn the product deeply and stay current with industry trends so you can help customers get the most from their investment
• Collaborate on training and educational content to help customers understand features and best practices
• Manage customer accounts, identify opportunities to expand the relationship, and help reduce customer churn
• Advocate for customer needs internally and help shape how we serve customers better
Skills/background needed:
• Experience in customer-facing roles, including customer success, support, account management, or similar positions
• Ability to work with both technical and business-minded people
• Strong communication and relationship-building skills
• Problem-solving mindset and willingness to take ownership
• Self-motivated and able to manage priorities independently
• Friendly, patient, and genuinely interested in helping customers succeed
• Ability to learn quickly and adapt to new tools and processes
Nice to have:
• Background in technology or security
• Experience at a fast-growing startup
• Familiarity with cloud platforms or software development practices
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full time
Location: Fully remote. Open to applicants worldwide.
What we offer:
• Fully remote role with flexible working arrangements
• Comprehensive health, vision, and dental coverage
• Generous paid time off and parental leave
• Opportunities to grow your skills and advance your career
• A supportive team environment where your ideas matter
• Full training provided to help you succeed in the role
We welcome applications from people with diverse backgrounds and experiences. If your background is close to what we’re looking for, we encourage you to apply.
Ready to get started? Submit your application below.