About This Role
We’re looking for a Customer Success Representative to join our team on a fully remote basis. In this role, you’ll be the main point of contact for a group of customers, helping them get the most value from our platform and ensuring their long-term success with us.
You’ll work from home to maintain strong customer relationships, track how customers are using our product, identify any concerns early, and connect them with the right support when needed. This is a relationship-focused role where you’ll work directly with customers’ teams and coordinate internally to ensure they have a seamless experience.
Key Responsibilities
• Serve as the named contact for a portfolio of customers, maintaining consistent communication and building trust
• Monitor customer health and product adoption using provided tools and dashboards
• Develop and execute customer success plans aligned with each customer’s goals
• Identify at-risk accounts early and coordinate resolution by working with internal teams
• Recognise opportunities for customers to expand their use of our platform and pass these to the sales team
• Run regular check-in meetings following a structured approach
• Report on key metrics like retention, usage, and customer satisfaction
Skills/background needed
• Experience in a customer-facing role (customer support, account management, or similar) – no specific years required for entry-level applicants
• Strong communication and interpersonal skills
• Ability to build relationships and influence others
• Problem-solving mindset with a focus on understanding root causes
• Comfortable working independently with ownership of your customers’ success
• Basic proficiency with email, spreadsheets, and video conferencing tools
• Willingness to learn our product and industry
What We Offer
• Fully remote work – operate from anywhere
• Comprehensive training on our product, processes, and best practices
• Clear playbooks and templates to guide your customer interactions
• Access to customer health monitoring tools
• Supportive team environment with regular feedback and coaching
• Opportunity to grow your skills in customer success and account management
• Collaborative culture where you’ll work across sales, support, and product teams
Contract length
Full Time, Permanent
Location
Fully remote – work from home, open to applicants worldwide
Rate
Competitive entry-level pay, details shared upon application
Ready to get started? Submit your application below.