About This Role
We’re looking for a customer-focused professional to join our growing team. You’ll work with business clients, helping them get the most from their software solutions while building strong, lasting relationships.
This is a fully remote position perfect for someone eager to develop expertise in customer success and account management while working in a supportive, collaborative environment.
What You’ll Do
• Build and maintain strong relationships with an assigned group of customers
• Serve as the main point of contact for customer account needs and questions
• Learn about each customer’s business goals and how our software supports their success
• Coordinate with internal teams (support, product, sales) to solve customer problems quickly
• Communicate project updates and account activity to customers proactively
• Help customers discover new features and ways to improve their operations
• Identify opportunities where additional products or services could help customers
• Maintain accurate customer records and account information
• Handle customer concerns professionally while staying involved throughout resolution
• Contribute to a positive customer experience through responsiveness and accountability
Skills/background needed: We’re looking for someone with strong communication skills, excellent organizational abilities, and the capacity to manage multiple priorities. You should enjoy problem-solving, be naturally curious, and work well across teams. Experience in customer-facing roles, customer support, or customer success is helpful but not required. Comfort learning new software platforms is essential. A background in hospitality or operations is a bonus.
What We’re Looking For
• Genuine enjoyment working directly with customers
• Strong follow-through on commitments and ownership of your work
• Clear, professional communication
• Eagerness to learn and stay curious
• Ability to balance customer needs with business priorities
• Collaborative approach to teamwork
• Positive, solution-oriented mindset
Why Join Us
You’ll work with experienced professionals across multiple disciplines while developing real expertise in customer success and account management. We’re committed to investing in our people through professional development opportunities, expanded responsibilities, and clear paths for career growth as the company evolves.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full Time
Location: Open to applicants worldwide (fully remote, work from home)
Ready to get started? Submit your application below.