We’re looking for a Customer Support Associate to join our customer care team. This role is ideal for someone who enjoys helping people, solving problems, and learning new technology. No prior experience is necessary—we provide full training.
As a Customer Support Associate, you’ll be one of the first points of contact for customers, assisting with account questions, digital banking support, card inquiries, and connecting customers with the right solutions. This is a great opportunity to build a foundation for a long-term career in customer service.
Roles: You’ll deliver exceptional customer service through phone, chat, email, video, and text interactions. Your day-to-day will include assisting customers with account inquiries, supporting customers with online and mobile banking navigation, answering questions about cards, verifying customer identities, educating customers about available products and services, researching issues, resolving concerns, and handling challenging customer situations with professionalism and patience. You’ll use multiple systems and applications to serve customer needs efficiently and stay current on products, services, and procedures through ongoing training.
Skills/background needed: High school diploma or equivalent required. Strong verbal and written communication skills are essential. You should be comfortable multitasking and navigating multiple computer applications simultaneously. Attention to detail, problem-solving skills, and the ability to adapt in a fast-paced, customer-focused environment are important. A genuine commitment to providing outstanding customer service is key. Previous customer service experience is helpful but not required.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent position.
Location: Local positions available.
What we offer: We provide a supportive team environment and invest in your growth. Full-time benefits include health, dental, and vision coverage; a retirement plan with employer match; paid parental leave; life and disability insurance; and generous paid time off and holiday pay.
We are an equal opportunity employer and welcome applicants from all backgrounds.
Ready to get started? Submit your application below.