We’re looking for a friendly, thoughtful, and dependable part-time Customer Support Associate to join our remote team.
You’ll help customers with product and order questions, shipping concerns, returns, exchanges, and other needs through email, phone, and website chat. We’re looking for someone who communicates warmly and clearly, has good judgment, and is comfortable working independently in a fast-moving remote environment.
Position Details
Employment: Part-time, hourly
Hours: Approximately 20 hours per week, with up to 25 hours during peak seasons
Schedule: Monday–Friday afternoons, with some weekend availability required during peak seasons
Rate: Competitive entry-level pay, details shared upon application.
Location: Fully remote – work from anywhere
What You’ll Do
Provide friendly, knowledgeable customer support through email, phone, and website chat
Assist with order and product questions, shipping concerns, returns, exchanges, and other customer needs
Find fair and helpful solutions to customer concerns while following company policies
Manage multiple customer conversations and communication channels efficiently
Share recurring customer questions, concerns, and feedback with the team
Document customer interactions and follow established procedures
Collaborate with team members and escalate issues when needed
What We’re Looking For
Excellent written and verbal communication skills
A friendly, patient, and helpful approach to customer service
Strong attention to detail, organization, and good judgment
Ability to manage multiple conversations and tasks at once
Confidence communicating with customers by email, chat, and phone
Strong computer skills and the ability to learn new software quickly
Familiarity with Google Workspace
Ability to work independently and reliably in a remote environment
Ability to follow established procedures and recognize when an issue should be escalated
High school diploma or equivalent
Nice to Have
Previous customer service, retail, or other customer-facing experience
Experience supporting customers through email, chat, and/or phone
Familiarity with ecommerce platforms
Benefits
Flexible schedule
Paid time off
Work from home
Ready to get started? Submit your application below.