Job Summary
This is a full-time, on-site position with a Monday to Friday schedule, 8:00 am – 4:30 pm.
You will be the first point of contact for customers, addressing their questions, resolving issues, and delivering excellent service. You’ll handle customer requests through multiple channels including phone, email, and chat. This role involves working in a supportive environment where you’ll follow clear service standards and collaborate with other team members to resolve customer concerns quickly and effectively.
What You’ll Do
• Respond to customer inquiries via phone, email, chat, and other channels with accurate, timely information
• Listen carefully to understand customer needs, identify the root cause of issues, and implement effective solutions
• Escalate complex or unresolved issues to the appropriate team members or departments, with follow-up to ensure resolution
• Provide support for common technical and process-related questions
• Document all customer interactions clearly and accurately in our system, creating detailed records of inquiries and resolutions
• Meet quality standards and performance expectations, including response times and customer satisfaction
• Maintain a professional, patient, and customer-focused attitude in every interaction
• Work collaboratively with your team, sharing insights and supporting colleagues
• Maintain reliable attendance and comply with all workplace policies
• Take on additional responsibilities as needed
Skills/background needed: High school diploma or equivalent required. 1–2 years of customer service experience (preferably in a call center or help desk setting) is required. You should have strong written and verbal communication skills, be comfortable using computers and Microsoft Office, and be able to manage multiple tasks in a busy environment. Attention to detail, problem-solving ability, and the capacity to work both independently and as part of a team are essential. Experience with customer relationship management systems is a plus, as is some college coursework in a related field.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Permanent, full-time
Location: Local positions available.
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