Location: Cary, NC – On-site position
We’re looking for a Customer Support Representative to join our team and help customers succeed with our products and services. You’ll be the first point of contact for customers reaching out via email, phone, and chat, providing friendly and professional support to resolve their questions and issues.
Roles:
Act as a front-line liaison between customers and our support team, using product knowledge to assist customers and escalate issues when needed.Respond to customer emails, phone calls, and chat messages in a timely manner.Participate in product testing and help document customer feedback for improvements.Maintain clear records of customer interactions and issues.Provide on-call support on a rotating schedule, including evenings and weekends.Handle multiple customer cases professionally while maintaining attention to detail.
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Ongoing
Skills/background needed:
Basic to intermediate experience with Microsoft Word and Microsoft Excel.Strong communication and customer service skills.Ability to multitask and prioritise multiple customer cases.Attention to detail and accuracy in your work.Problem-solving ability and willingness to learn.Experience in a customer service role is preferred but not required.Ability to work evening shifts (7:00 PM – 7:00 AM), including weekends and holidays.Bachelor’s degree required.
Location: Local position available – on-site at our Cary, NC office.
What we offer:
Full training provided to get you up to speed on products and processes.Opportunities to grow into more advanced support and analytical roles.A collaborative, supportive team environment.Flexible working hours.Career development and mentorship as you progress.
We’re committed to supporting your growth and helping you build a rewarding career with us. No prior experience in this specific industry is necessary – we’ll train you on everything you need to know.
All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, gender, national origin, disability, veteran status, or other legally protected status.
Ready to get started? Submit your application below.