About This Role
We’re looking for a Customer Support Representative to join our team on a fully remote basis. In this role, you’ll be the voice of our customers, building strong relationships and ensuring they receive the support they need to succeed. You’ll work with various teams to understand customer needs and help solve their challenges.
What You’ll Do
Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, goals, and challenges. You’ll provide tailored support and solutions throughout their journey with us.
Onboarding and Training: Guide new customers through our onboarding process, provide training and support, and coordinate with internal and external teams to ensure a smooth experience from day one.
Account Management: Proactively monitor customer relationships, identify any issues early, and develop strategies to address them effectively and quickly.
Solution Customization: Work with customers to tailor our services to their specific needs and help them get the most value from working with us.
Data and Performance Analysis: Review customer data and performance metrics to spot opportunities for improvement and provide recommendations based on what the data shows.
Issue Resolution: Act as the bridge between customers and our internal teams, resolving issues promptly and keeping customers satisfied throughout their experience.
Feedback and Improvement: Collect customer feedback and share it with our product and development teams to help us continuously improve our offerings.
Skills/Background Needed
• 2+ years of experience in a customer-facing role such as customer support, project management, or account management
• Bachelor’s degree or equivalent professional experience in business, technology, or a related field (or demonstrated experience doing this type of work)
• Strong empathy and genuine desire to do the right thing for customers
• Solid project management and organisational skills
• Excellent written and verbal communication skills, including the ability to present ideas clearly
• Comfortable using ticketing systems and customer service tools
• Data-driven mindset and ability to use metrics to solve problems
• Self-motivated, energetic, and comfortable working in a fast-paced environment
• Ability to learn new technology quickly and work with web applications
• Experience working with senior-level contacts and stakeholders is a plus
• Prior experience in government, municipal, or non-traditional industries is beneficial
What We Offer
• Competitive entry-level pay, details shared upon application
• Full training and onboarding to set you up for success
• Supportive, collaborative, and team-oriented work environment
• Opportunities to work with innovative colleagues and grow your skills
• Health, vision, and dental coverage
• Paid time off
• Retirement benefits
Rate: Competitive entry-level pay, details shared upon application
Contract length: Full Time, Permanent
Location: Open to applicants worldwide (fully remote)
We are an equal opportunity employer and welcome applications from all backgrounds and experiences.
Ready to get started? Submit your application below.