Role: Customer Support Representative
About this role: We’re looking for an Entry Level Customer Support Representative to support our clients in achieving their business goals. You’ll be the trusted point of contact for a growing client base, helping them succeed through our platform and services. Your role will combine relationship-building, problem-solving, and advisory support—all from home.
What you’ll do:
• Lead regular check-in calls and strategy reviews with clients
• Identify growth opportunities and recommend the right next steps for each client
• Diagnose performance issues and work with internal teams to resolve them quickly
• Coach clients on best practices and help them troubleshoot workflows
• Communicate clearly with clients, delivering progress updates and insights
• Coordinate between clients and our internal teams to ensure quality delivery
• Track client progress and maintain detailed notes in our systems
• Support client renewals by demonstrating clear value and recommending solutions that fit their needs
Skills/background needed:
• 2+ years of account management, client success, consulting, or coaching experience (or equivalent hands-on background)
• Comfortable with digital marketing basics (Google Ads, SEO, lead funnels, website fundamentals, CRM systems)
• Strong written and verbal communication skills
• Ability to listen actively, diagnose issues, and explain solutions clearly
• High emotional intelligence and the ability to build trust with clients
• Comfortable managing multiple client accounts simultaneously and staying organized
• Proactive, ownership-driven mindset with a bias toward action
• Able to work independently and stay accountable without direct supervision
Why you’ll succeed here:
• Full training provided on all platforms and processes—no prior knowledge required
• Supportive team environment with room to grow your skills
• Flexible work-from-home schedule
• Opportunity to develop deep advisory relationships with clients
• Clear performance expectations and regular feedback
What we’re looking for:
You take ownership of your work and personal growth. You’re energized by helping others solve problems. You prefer direct, honest communication and welcome feedback as a way to level up. You thrive with autonomy and take initiative without waiting for instructions. When you encounter challenges, you ask “how can I solve this?” rather than “can this be solved?”
A good fit might include:
• Previous experience in SaaS, agency, or service-based account management
• Familiarity with CRM platforms or marketing tools
• Proven ability to manage multiple relationships and priorities
• Comfort with data-driven decision making
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, permanent
Benefits:
• Health insurance
• Dental and vision coverage
• Paid time off
• Paid training and professional development
• Flexible remote work schedule
Location: Open to applicants worldwide. This is a fully remote role—work from anywhere.
Ready to get started? Submit your application below.