Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-Time
Schedule: Monday–Friday, 11:00 AM – 7:00 PM (with occasional weekend availability based on event schedules)
Location: Fully Remote – work from home anywhere
About this role:
We’re looking for an enthusiastic, tech-friendly Customer Support Specialist to join our team. In this position, you’ll be the main point of contact for our clients, guiding them through onboarding, helping them set up their accounts, and providing ongoing support to ensure they get the most value from our software platform.
What you’ll do:
Client Onboarding & Setup:
Introduce new clients to our platform and guide them through the setup process.
Help configure accounts and key features to match their needs.
Provide clear, easy-to-follow training and support resources.
Support & Maintenance:
Answer client questions and resolve technical issues promptly.
Track and prioritize support requests to ensure quick responses.
Monitor client accounts regularly to identify and fix any problems.
Client Relationships & Growth:
Build positive working relationships with clients to encourage engagement.
Suggest ways clients can use additional features to achieve their goals.
Gather client feedback and share ideas with our product team.
Skills/background needed:
Required:
Enthusiasm for helping others and solving problems.
Comfortable using web-based tools and cloud applications like Google Docs, Google Sheets, and Gmail.
Clear written and verbal communication skills—able to explain technical topics in a simple, friendly way.
Good organizational skills and the ability to manage multiple client requests.
Nice to have:
Interest in sports management or athletic administration.
Experience working remotely.
Familiarity with web content systems (no coding required).
What we offer:
Competitive entry-level pay with potential performance bonuses
Fully remote work environment—work from anywhere
Paid time off
Comprehensive training and support to help you succeed
Internet reimbursement
Supportive, collaborative team culture
About you:
You’re tech-savvy, organized, and genuinely enjoy helping people succeed. You can break down complex ideas into simple steps and take pride in solving client challenges. No prior experience in customer support is necessary—we provide full training and will teach you everything you need to know.
Ready to get started? Submit your application below.