We’re looking for a Live Chat Agent to provide support to our merchant partners. You’ll have the opportunity to grow alongside a growing team and help shape our future direction.
In this role, you’ll be the primary point of contact for our partners, handling their questions and concerns with professionalism and care. You’ll work from home, managing inbound messages, calls, and emails while building strong relationships with the people you support.
What You’ll Do
Handle inbound chat messages, phone calls, and emails from partners seeking assistance with account and application questions.
Provide accurate, timely information and support throughout the customer experience.
Complete back-office tasks such as processing and report generation to ensure a smooth experience for those you support.
Build and maintain ongoing relationships with partners through proactive outreach and follow-up.
Identify patterns in customer questions and share insights with your team.
Work flexibly across different tasks as the business evolves and scales.
Skills/background needed:
Customer service experience (in any setting)
Strong verbal and written communication skills
Comfort with Microsoft Word and Microsoft Excel
Experience using team chat apps, video conferencing tools, or similar professional communication platforms
Ability to manage multiple tasks at once and prioritize effectively
Comfort working independently in a remote setting and asking for help when needed
A reliable internet connection and a quiet, private workspace for calls and video meetings
Flexibility to work evenings and weekends as needed
What We Offer
Full training provided – no prior experience in this specific role required.
Work from home with flexible remote work arrangements.
Supportive team environment focused on helping you succeed.
Opportunities for growth and development as you build skills.
Comprehensive benefits package including medical, dental, and vision coverage.
Paid time off and paid holidays.
Retirement benefits with company matching.
Rate:
Competitive entry-level pay, details shared upon application.
Location:
Fully remote position. Open to applicants worldwide.
Contract length:
Ongoing
Ready to get started? Submit your application below.