We’re actively recruiting a Live Chat Agent to join our team. As a Live Chat Agent, you’ll take on various customer support responsibilities on behalf of the organization and its partners. You’ll engage regularly with website visitors through live chat platforms, delivering top-quality assistance to customers in real-time.
You’ll need to manage several concurrent customer inquiries efficiently. It’s essential that you remain composed and collected even during busy periods while delivering warm and responsive support.
What you will be doing: Your primary responsibility involves accessing the business’s social media pages on Facebook and Instagram to respond to customer messages. You’ll address inquiries from two main groups: existing customers seeking help with their orders and prospective customers with sales-related questions. Comprehensive training will prepare you for managing all inquiry categories effectively.
Contract length: Ongoing, with no set endpoint
Rate: $32 hourly
Skills/background needed: Need access to a suitable gadget for using social media platforms and website chat systems (Smartphone/Tablet/Computer). Self-directed work approach required. Capability to adhere closely to established guidelines and protocols. Minimum 5+ hours per week availability. Steady, dependable internet access.
Hours per week: 5 to 40 hours weekly
Location: Work from anywhere online (Based in the United States or nearby).
Chat-based customer service roles are experiencing tremendous growth in demand globally at present.
Ready to jump in? We’d love to hear from you right away.