About This Role:
We’re looking for a friendly, detail-oriented Live Chat Support Agent to join our growing team. In this fully remote position, you’ll be the first point of contact for our clients, helping them resolve issues quickly and professionally via live chat, phone, and email. You’ll work with a supportive team to ensure every customer interaction is smooth and positive.
What You’ll Do:
• Respond to customer inquiries via live chat, email, and phone with patience and clarity
• Use our CRM system to document interactions and track solutions
• Troubleshoot customer problems and work toward quick resolutions
• Provide training and product demonstrations to clients using video conferencing tools
• Collaborate with team members across different departments to solve complex issues
• Test new features and help improve our platform before they launch
• Maintain accurate records and follow compliance guidelines
Skills/Background Needed:
• No prior experience required — we provide full training for entry-level candidates
• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Problem-solving mindset and ability to stay calm under pressure
• Comfortable learning new software tools quickly
• Collaborative attitude and willingness to work as part of a team
• Familiarity with compliance or screening industry is a bonus but not required
What We’re Looking For:
You’re someone who genuinely enjoys helping others and takes pride in solving problems. You communicate clearly, stay organised, and aren’t afraid to ask questions when you need clarification. You’re reliable, motivated, and ready to grow with us.
What You’ll Need to Succeed:
• A dedicated home office space that is quiet and distraction-free
• Reliable, high-speed internet connection (at least 75 Mbps download / 10 Mbps upload; cable or fibre preferred)
• Professional phone line or video conferencing capability
Rate: Competitive entry-level pay, details shared upon application.
Contract Length: Full-time, ongoing role.
Location: Fully remote — work from home. Open to applicants worldwide.
What We Offer:
• Comprehensive training and onboarding to set you up for success
• Career development and learning opportunities as you grow with us
• Supportive team environment where you’ll feel valued
• Flexible remote work arrangement
• Paid time off and company holidays
• Health and wellness benefits
• Opportunities to build professional skills and progress into senior roles
Ready to start your career in customer support? We’d love to hear from you. We welcome applications from candidates worldwide and are committed to building a diverse and inclusive team.
Ready to get started? Submit your application below.