We’re looking for a friendly and professional Live Chat Support Agent to join our customer support team. You’ll be the first point of contact for customers, helping them with inquiries, processing orders, and ensuring they have a great experience every time they interact with us.
What you’ll be doing:
• Handle live chat conversations with customers in a professional and helpful manner
• Answer customer emails and respond to inquiries promptly
• Process and track customer orders accurately
• Learn about our products and suggest options that best fit customer needs
• Help troubleshoot customer issues and document problems clearly
• Follow up on customer concerns until they’re fully resolved
• Share customer feedback with relevant teams to help improve our service
• Handle customer returns and refunds
• Work to turn customer inquiries into successful sales when appropriate
About you:
• You’re comfortable communicating clearly in writing and have strong typing skills
• You’re organized and can juggle multiple customer conversations at once
• You enjoy solving problems and helping people
• You’re patient, polite, and professional in all interactions
• You’re reliable and ready to work independently
• You’re comfortable learning new tools and systems on the job
What you’ll need:
• Comfortable using Microsoft Word and Excel
• Experience with web-based tools and platforms
• A quiet, reliable internet connection for working from home
• Ability to work during business hours
What we provide:
• Full training on all systems, tools, and processes – no prior experience necessary
• A structured onboarding programme to get you up to speed quickly
• Support from an experienced team
• The chance to develop customer service skills in a real, hands-on environment
• Potential for growth within the team
Work Details:
Contract length: Full time, ongoing
Schedule: Monday to Friday, 10:00 AM – 7:00 PM
Location: Fully remote – work from home
Rate: Competitive entry-level pay, details shared upon application.
This is a great opportunity to start your career in customer support. We welcome applicants from anywhere and are committed to creating an inclusive workplace for all.
Ready to get started? Submit your application below.