Join our team and become part of a supportive community dedicated to making a meaningful difference in people’s lives every day.
We’re looking for friendly, personable individuals who want to help connect people with the care and support they need. This is a fully remote role where you’ll work from home, helping prospective clients understand available services and guiding them through the enrollment process.
What you’ll do
Client Outreach: Reach out to prospective clients via phone, answer questions, and record all interactions in our system. You’ll make approximately 60-100 outbound calls daily as part of a high-volume outreach team.
Information Sharing: Clearly explain our services and client preferences to help connect people with the right support team.
Assessment Support: Help clients complete initial assessments and understand next steps in a supportive, clear way.
Documentation Review: Read through client information to understand their needs and recommend appropriate next steps.
Client-Centered Approach: Use proven techniques including motivational interviewing and trauma-informed communication in all client interactions.
Team Collaboration: Participate in regular team meetings to coordinate care delivery and share insights.
Skills/background needed
No prior experience necessary. Full training provided. We’re looking for:
A friendly, professional demeanor in phone conversations
Strong listening and communication skills, both written and verbal
Ability to work Monday through Friday, 8:30am–5:00pm Pacific Time (with flexibility for occasional evenings and weekends)
Comfort using technology, including video conferencing, Google Workspace, team chat apps, and electronic health record systems
A quiet, secure workspace at home to ensure client privacy
Reliable internet connection
Positive interpersonal skills and genuine interest in helping others
Bilingual English/Spanish speaker (highly preferred)
A relevant certification, license, or degree is helpful but not required.
Contract length
Full Time
Rate
Competitive entry-level pay, details shared upon application.
Location
Fully remote. Open to applicants in the following locations.
What to expect in the hiring process
This role requires a background check prior to employment. A vaccination requirement may apply depending on the position. All candidates must verify work eligibility upon hire.
We are an equal opportunity employer committed to fostering an inclusive, supportive workplace for all applicants.
Ready to get started? Submit your application below.