Roles: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Local positions available.
Skills/background needed: No prior experience required. Full training provided.
About the role
We’re looking for friendly, customer-focused individuals to join our support team. You’ll handle customer inquiries across multiple channels including live chat, email, phone, and social media. Your role will involve answering product questions, providing technical troubleshooting assistance, and ensuring every customer receives a positive experience.
Most conversations focus on product features and behavior, though you may also encounter questions about general technology topics and smart home devices. As the primary point of contact between our customers and the company, your feedback and insights into customer needs will be genuinely valued by the entire team.
What you’ll be doing
– Respond to customer inquiries via live chat, email, phone, and web forms- Help troubleshoot product issues with empathy and patience- Provide pre-sales information to prospective customers- Document customer interactions and feedback- Collaborate with other team members to resolve complex issues- Learn about our products and services through comprehensive training
What we’re looking for
– Strong communication skills (written, spoken, and reading comprehension)- Comfort using technology including smartphones, web applications, and cloud-based tools- Willingness to learn technical concepts (no prior technical experience needed)- Empathy and patience when working with customers- Ability to work full-time, on-site during standard business hours (Monday-Friday, 8am-5pm, subject to change based on business needs)- Authorization to work without sponsorship
What we offer
– Full training and onboarding to set you up for success- Medical, dental, and vision insurance- 401(k) retirement plan- Paid holidays and flexible time off- Employee discounts on products and partner offerings- Career growth opportunities within a growing company- Supportive team environment where your contributions matter
A resume will be required for consideration. All new employees must complete a background check. We are an equal opportunity employer and welcome applicants of all backgrounds.
Ready to get started? Submit your application below.