This is a fully remote position. You’ll need access to a reliable internet connection and the ability to work from home.
Multiple shifts are available to suit different schedules.
About the Role
Join our Customer Service team and help make a real difference for the people we serve. As a Live Chat Support Agent, you will handle inbound and outbound customer communications—calls, chats, and messages—while building meaningful connections with the people you assist. This is an entry-level position with full training provided.
Primary Duties and Responsibilities
• Manage inbound and outbound customer communications via phone, chat, and text while meeting productivity goals
• Provide timely, accurate, and professional assistance on all customer inquiries
• Document and update customer information in our system
• Follow escalation procedures and company policies to ensure customer issues are resolved
• Maintain compliance with all relevant regulations and client requirements
• Apply training materials effectively and support teammates by sharing knowledge
• Meet or exceed performance targets and key metrics
What You’ll Bring to the Team
• A genuine passion for helping others and delivering great service
• Strong communication skills and the ability to build rapport quickly
• Attention to detail and organisational skills
• Ability to prioritise tasks and multitask in a fast-paced environment
• Self-motivation and the drive to work independently
• Basic comfort with technology and willingness to learn new systems
• High school diploma or equivalent
Why This Role?
We believe in creating a supportive work environment where honest communication is valued and team members are empowered to grow. You’ll have access to comprehensive training, company-provided equipment, and the flexibility to work from home. There are real opportunities for advancement as you develop your skills.
What We Offer
• Competitive entry-level pay, details shared upon application
• Comprehensive benefits package including health, dental, and vision coverage
• Flexible Spending Account options
• Disability and life insurance
• Retirement plan
• 100% work-from-home flexibility
• Company-provided equipment
• Clear pathways for career growth
Contract length: Full Time
Location: Open to applicants worldwide
Training: During your first two weeks, you’ll complete structured training Monday through Friday, 8 am–5 pm. We’ll provide everything you need to succeed.
Ready to get started? Submit your application below.