About this role:
We’re looking for friendly, self-motivated individuals to provide customer support through live chat from home. You’ll assist customers by answering questions about products, services, accounts, billing, and orders. You’ll also document customer interactions and help meet quality standards. This is flexible, independent contractor work—you choose when and how much you work from available service intervals.
What you’ll do:
Respond to customer inquiries via live chat, provide helpful product and service information, process account and billing questions, document interactions accurately, and maintain service quality standards.
What we’re looking for:
You must be at least 18 years old and eligible to work as an independent contractor. Customer service experience is helpful but not required—we provide full training through a certification course before you begin. You’ll need a compatible Windows computer, reliable high-speed internet, a headset, and a quiet, secure workspace at home.
Training:
All contractors complete a certification course before starting. This training is provided to prepare you for the role, though specific schedules and requirements vary depending on the client program you select.
Why choose this role:
Work from your approved home workspace with complete flexibility. Select from available service intervals that fit your schedule. Gain experience with established client brands. Receive ongoing support throughout your onboarding and while you’re working.
What to know about independent contracting:
This is a 1099 independent contractor opportunity—you are not an employee. As a contractor, you manage your own taxes, equipment, workspace, and business expenses. Service opportunities and available intervals vary based on client demand and are not guaranteed. Compensation varies by client program and is based on the service rate and your qualifying activity. Specific rates are shared for available opportunities before you select a program.
Roles: Live Chat Support Agent
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Flexible, ongoing
Skills/background needed: Customer service experience helpful but not required. Full training provided. Comfortable using a computer and communicating clearly in writing.
Location: Work from home (open to applicants worldwide, subject to contractor eligibility requirements)
Ready to get started? Submit your application below.