Are you passionate about supporting others? We’re looking for a friendly, solutions-oriented Live Chat Support Agent to join our team. In this role, you’ll support customers while working collaboratively with your team to ensure every interaction is positive and helpful. You’ll be a first point of contact for customers, helping them find answers and resolve issues.
Responsibilities:
Respond to customer inquiries via chat in a timely, professional, and empathetic manner
Troubleshoot and resolve customer issues, escalating complex cases when needed
Collaborate with team members to share best practices and maintain consistent service standards
Maintain accurate records of customer interactions
Identify recurring issues and share feedback to help improve processes and customer experience
Support the onboarding of new team members when needed
Meet or exceed performance targets including response time and satisfaction scores
Stay up to date on product and service knowledge to provide accurate, helpful information
Skills/background needed:
High school diploma or equivalent
Strong verbal and written communication skills
A team-first mindset — willing to support colleagues and contribute to a positive team culture
Ability to stay calm, patient, and empathetic under pressure
Comfortable using basic computer applications and learning new software tools
Strong problem-solving skills and attention to detail
Flexible availability
What we offer:
Health and dental insurance
Paid time off
Opportunities for growth and development
A supportive team environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full time, ongoing
Location: Remote — work from home, fully flexible.
Ready to get started? Submit your application below.