We’re looking for a customer support representative to join our support team! If you’re friendly, patient, and ready to help customers have great experiences, we’d love to hear from you. You’ll be working with a team that values continuous improvement and takes pride in delivering excellent support. The ideal candidate is always willing to help their teammates, stays calm under pressure, and genuinely enjoys solving customer problems.
In this role, you’ll handle customer inquiries through multiple channels and work through various situations with patience and professionalism. You’ll help customers with account updates, answer questions about orders, respond to emails and chat messages, and navigate any tricky situations that come up—all while keeping a positive attitude and finding creative solutions.
What You’ll Do:
• Provide support to customers via phone, live chat, and email
• Help customers update account information and track their orders
• Answer detailed questions about our processes in a clear, friendly way
• Stay calm and patient when handling difficult situations
• Share feedback and details with your teammates
• Find creative solutions to problems as they arise
• Help meet team performance goals for satisfaction and support quality
Skills/background needed:
• Availability to work full time, with flexibility during busy periods
• Experience with phone, email, and chat support (or a strong desire to learn)
• Ability to explain processes clearly and patiently
• Strong written and verbal communication skills
• Calm, patient approach to handling challenging conversations
• Comfort with Windows operating systems and standard office software
• Ability to multitask and prioritise effectively
• Willingness to learn new tools and software
Bonus Skills:
• Previous customer support experience with online retailers
• Familiarity with support software or CRM systems
• Basic knowledge of order management or accounting software
• Strong analytical and problem-solving skills
Contract length: Full-time, permanent position
Rate: Competitive entry-level pay, details shared upon application.
Location: On-site position at our headquarters.
What We Offer:
• Full training and onboarding provided
• Health and wellness benefits
• Paid time off
• Supportive team environment focused on growth
Ready to get started? Submit your application below.