About this role:
We’re looking for passionate motorcycle enthusiasts to join our customer support team. This is a fully remote position where you’ll help riders find the right parts, gear, and technical solutions they need. You’ll work via phone, email, and live chat to provide expert guidance and exceptional service.
If you love motorcycles, understand how they work, and enjoy helping others in the riding community, this could be a great fit.
What you’ll be doing:
• Answer customer inquiries via phone, email, and live chat about motorcycle parts, accessories, and safety gear
• Advise customers on product fitment, installation, and selection for their specific bikes
• Help customers with questions about helmets, jackets, protective gear, and riding equipment
• Assist customers in placing orders and ensure a smooth purchasing experience
• Work collaboratively with different teams to resolve customer issues
• Continuously learn about motorcycles, riding styles, modifications, and related products
• Stay detail-oriented, proactive, and committed to providing excellent customer service
What we’re looking for:
• Genuine passion for motorcycles and the riding community
• Working knowledge of motorcycle parts, accessories, and V-twin motorcycles
• Experience working on motorcycles (whether in a shop, dealership, or personally)
• Strong communication skills, both verbal and written
• Excellent problem-solving and listening abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working outside standard business hours, including evenings and weekends
• High school diploma or equivalent
• Reliable internet connection (minimum 100 Mbps download, 20 Mbps upload required)
• Prior experience in retail, service, or customer-facing roles is a plus
• Knowledge of other powersports (ATVs, UTVs, scooters, snowmobiles) is a bonus
• Multilingual abilities are a bonus
Working conditions:
• Fully remote position—work from home
• IT equipment provided
• 4-5 week paid training programme included
• Flexible scheduling available
• Team-driven, supportive work environment
Rate: Competitive entry-level pay, details shared upon application.
Contract length: Full-time, permanent
Location: Remote—open to applicants worldwide.
We’re an equal opportunity employer and welcome applications from all backgrounds. No prior customer support experience is necessary—full training will be provided.
Ready to get started? Submit your application below.